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Thane Direct – Portal

Delivery Info

Severe Weather in certain areas may cause delays in delivery: Check your area

Do you deliver to me?

Thane Direct UK accepts orders for delivery to almost all UK addresses*

Do you deliver to the Republic of Ireland?

No, Customers in the Republic of Ireland please visit www.thanedirect.ie

Do you deliver to the Channel Islands or Isle of Man?

Thane Direct UK delivers to Mainland UK and Northern Ireland only. To place an order for delivery to the Channel Islands you will need to use a Shipping Company such as www.ship2me.co.uk For residents of the Isle of Man please visit our store on Amazon.co.uk for rates on shipping.

How do I place an order for delivery to the Channel Islands?
  1. Place your order on-line providing your billing card Name & Address.
  2. Provide the shipping address of ship2me as the delivery address using the unique ship2me reference number in the delivery address name field.
  3. We will then process your order and deliver it to ship2me. The onward delivery arrangement is formed in the agreement between you and ship2me.

Where don't you deliver?

Sorry! We are unable to deliver to P.O Boxes or BFPO Addresses, The Isle of Man or overseas addresses. For orders: Outside of the UK

UK Delivery Times

All orders are shipped within 28 days. We will usually deliver within 5-7 days, subject to the items being in stock. Please see the table below for delivery exceptions** Orders placed at weekends and holidays will be processed on the next business day.

How will my order be delivered?

Your order may be delivered by courier or Royal Mail depending on the volumetric weight and in most cases a signature is required to accept receipt of the parcel.

Please ensure when you provide your delivery address, there will be someone at the delivery address provided to accept delivery between the hours of 8.00 to 17.00, Monday to Friday.

Please also ensure you have left the correct telephone number and email address as we may need to contact you if there is a question regarding your delivery.

Keeping you informed!

We will send you email confirmations to inform you on the status of your order. Please check your email Junk/Spam folder to ensure our email confirmations are not there.

Please provide your mobile telephone number and where possible we will send you a text to keep you informed on the day of your delivery and to allow you to reschedule if it is inconvenient, putting you in control! Please ensure you enter your mobile telephone number on the checkout page to receive these alerts.

**Northern Ireland Allow an additional 3 days for delivery
BT72, BT73, BT74, BT75, BT75, BT78, BT79, BT81, BT93, BT94
**Highlands & Islands Allow an additional 3 days for delivery
HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8
PA34, PA36, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PH15, PH16, PH17, PH18

 

What is Priority Processing?

For an additional charge, typically £2.99, we can prioritise your order to ensure it is one of the first to be processed by our warehouse. This ensures your order is passed by our warehouse to the Courier quicker.

In the event that an item is out of stock, as soon as the item becomes available your order will be processed as a priority! We do not offer split shipping so please place 2 separate orders if a product is indicated as on a waitlist and you want to receive the in stock item/s quicker.